Traveltek News Blog

Just in time for the busy package holiday booking season, we’ve just rolled out an enhancement to our iSell Package Search product. This will appear on your package search form as a radio button simply labelled “Quick Search”.

Quick Search looks through the lead two-adult sharing prices for all the tour operator packages within our database and presents them in a grid format that makes it quick and easy to compare prices.

When you see a price you’re interested in, just click on it and you’ll be shown the hotel, resort and operator who are providing that price. If you click More Options, you’ll start a Full Search for that particular option where you can see all the available properties, their content and go through to booking.

We default to a set of columns we think are going to be the most useful, but if you’d like to compare specific options, such as seeing all the prices for both 3 and 4 star Bed & Breakfast, you can click the blue arrow icon to the left of the column header to change what it shows.

Your column selections will be remembered for next time, so you can set them just as you like them.

We’re rolling this out for free to all our existing iSell Package Search customers, so you should see this on your search forms now. It’s a first release, so there’s bound to be enhancements going forward, but we think you’ll find it useful as we enter the busy selling season.

After six months of planning, preparation and production, our new website is now live.

We’ve included information about all our main products and services, with bullet point feature lists, example websites, and lots of screenshots. All of which is designed to give you an idea of the travel technology we’re producing.

Hopefully this will prove to be a useful resource for both new and existing customers, and we plan to continue adding content over the coming weeks and months.

We added a new tab in our Issue Manager system yesterday - Supplier Stats.

We get a lot of requests for more information about how external suppliers are performing, and we think this should help a lot in that area. It not only shows how successful requests to those suppliers have been throughout the day, including the average response times, but it also shows their average response time within the last 30 minutes.

Hopefully this information will help you make informed decisions about which suppliers you should have switched on when you’re trying to offer the best website experience.

Today we went through and closed all support tickets that had been assigned back to a customer that hadn’t been updated since before the 18th April.

This is part of our larger plan of introducing the auto-close of tickets across the board, which we’re going to be putting live this Friday. Any ticket that’s still sitting with a customer will potentially auto-close based on the following rules…

• If the ticket has a status of ready to close/go live/check, we’ll send out an email after 5 days of inactivity to let you know it needs a response, and then we’ll automatically close it after 7.
• If a ticket has any other status except raised/pending, we’ll send out an email after 10 days of inactivity to let you know it needs a response, and then we’ll automatically close after 14.

We hope that this will act as a catalyst for both customers and our support team to get through tickets quicker, rather than have hundreds of open tickets sitting in the system.

Welcome to the new Traveltek blog.

We’re going to use this to post information about product updates, system status, and any other information that we think might be useful.

We introduce so many new features and improvements every week, it starts to become difficult to keep track of them all. That’s why we want to also show some of those things you might not know you can do, and which may make your own job easier.

Introductions done, let’s see how we go.